Shipping & Returns
Everything you need to know about how SURB orders are prepared, shipped, tracked and returned.
Shipping
All SURB orders are carefully prepared and processed before shipment.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping times and rates are calculated and displayed at checkout based on your delivery location and selected shipping method.
Please note that processing time is separate from shipping transit time.
Ordering from outside of the United States
SURB ships internationally to select destinations.
International shipping rates and available delivery options are calculated at checkout based on your destination.
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated at checkout.
Customs processing may cause additional delivery delays beyond SURB’s control.
Order tracking
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Returns
We want you to be confident in your SURB purchase.
Eligible items may be returned within 14 days of delivery.
Items must be unworn, unwashed, unused and returned in their original condition with all original tags attached.
Items showing signs of wear, washing, alteration, damage, fragrance, makeup or other use may not be accepted.
Final sale
Items marked Final Sale are not eligible for return or exchange.
Return shipping
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
If you received an incorrect or damaged item, please contact SURB Customer Care before sending your return. If the return is due to an error on our part, SURB will cover the return shipping cost.
We recommend using a trackable shipping service, as SURB is not responsible for return packages that are lost or damaged in transit.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method.
Please allow additional time for your bank or card provider to process the refund.
Questions?
If you have questions regarding shipping or a return, please contact SURB Customer Care at:
support@surb.la
Please include your order number when contacting us about an existing order.